IT Support Engineer

We are looking for a motivated and service-oriented IT Support Engineer to join our Local IT team. The successful candidate will be responsible for providing day-to-day IT support, managing IT assets throughout their lifecycle, maintaining a secure and efficient IT environment, and supporting both local and international IT initiatives.

Responsibilities:

• Provide first and second-level technical support to local users
• Respond promptly to service requests, incidents, and technical issues
• Support users in person, via telephone, remote assistance, and email
• Troubleshoot and resolve hardware, software, and connectivity issues
• Install, configure, and maintain desktop and laptop computers, operating systems and business applications, printers, scanners, and peripheral devices, network-connected equipment
• Coordinate repairs, replacements, and upgrades of IT equipment
• Support user account administration and access management
• Maintain and manage Active Directory users, groups, and permissions
• Assist with workstation deployment, configuration, and policy implementation
• Support local network and infrastructure operations
• Participate in regional and international IT projects
• Cooperate with central IT teams and external suppliers
• Support rollout activities, migrations, and infrastructure improvements
• Travel occasionally when required for project activities and training

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related technical field, or equivalent practical experience
• Previous experience in an IT Support, Service Desk, or IT Infrastructure role
• Experience managing IT hardware and software assets
• Experience supporting Windows-based environments, Microsoft 365 and Office applications, and Active Directory
• Good knowledge of computer hardware, peripherals, and networking concepts, including LAN, WLAN, and VPN
• Familiarity with endpoint security and antivirus solutions;
• Experience with IT asset management and inventory systems is an advantage
• Strong troubleshooting, problem-solving, and task-prioritization skills
• Ability to work independently and manage multiple tasks effectively
• Team-player mindset with a proactive and reliable approach
• Fluent English; German language is considered a plus