Description
Join our team this Christmas and help deliver an exceptional experience for our customers during one of the busiest times of the year.
This is a fixed-term seasonal contract ending on 26 December 2026, with the possibility of an extension subject to business needs.
The role is focused on evening shifts, and successful candidates must be available to work evenings across Monday to Sunday, including weekends. Hours will vary in line with customer demand throughout the Christmas trading period, so flexibility is essential.
Key Accountabilities
Customer
- Create an exceptional customer experience by proactively serving our customers and role modelling the service behaviours store
- Always put the customer first and prioritise customer before task
- Deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability
- Involvement in Plan A activity to support and local community initiatives
Selling
- Sell confidently to customers using your knowledge of products and services to sell more in store and through all digital channels
- Ask questions to understand the needs of the customer and actively offer personal recommendations and suggestions
- Actively take part in store events to achieve selling targets
- Create selling opportunities at all service points
Store
- Understand the store business priorities and play your part to improving the store performance
- Follow safe and legal working practices
- Make every penny count by working productively and minimise losses throughout the store
- Deliver all key activity and operational processes within your areas of responsibility and look for opportunities to work efficiently and continuously improve
Team
- Adapt and work flexibly across the store and remove support your colleagues to meet customer and business needs
- Own your personal development, continuing to look for opportunities to grow your knowledge
- Share your knowledge and experience with your colleagues to encourage and support their learning and development and promote the performance of the team