Description
Thomson Reuters is seeking an IT Support Specialist to join our team. As an IT Support Specialist, you will provide day-to-day desktop and phone support for onsite and remote users during core business hours. You will provision and ship user laptops and mobile phones, configure associated accounts, troubleshoot network issues, and perform after-hours maintenance and support as needed.
Responsibilities:
- Provide desktop and phone support for onsite and remote users
- Provision and ship user laptops and mobile phones
- Troubleshoot network issues, including VPN connectivity problems
- Work effectively independently and collaboratively with teammates
- Communicate clearly with users and team members
- Research technical issues and document solutions
- Support projects ranging from LAN maintenance to office expansions
- Perform after-hours maintenance and support as needed
- Track tasks and time accurately in the help desk ticketing system
- Maintain an accurate inventory of physical devices and components
Requirements:
- Experience supporting Windows 11
- Experience supporting Microsoft 365 applications, including Exchange Online email and Microsoft Teams
- Familiarity with Microsoft Active Directory
- Familiarity with Microsoft 365 and Entra ID administration
- Ability to design, implement, and support collaboration solutions using SharePoint Online, Power Automate, Teams, and Outlook
- Experience supporting Apple iOS devices and mobile device management through Microsoft Intune
- Bachelor's degree in a computer-related field or equivalent experience
- Minimum of three years of IT-related experience
- Excellent customer service and communication skills
- Ability to obtain and maintain a U.S. national security clearance
- U.S. citizenship is required
Preferred Qualifications:
- Experience with Amazon Web Services (AWS) and Microsoft Entra management
- Experience with VMware vSphere and VMware Workstation
- Strong security background, including endpoint and network firewalls, antimalware software, security baselines, and application allowlisting
- Experience administering Linux, Apache, and Tomcat environments
- PowerShell scripting experience
- Linux shell experience
Benefits:
- Hybrid work model
- Flexible work arrangements, including work from anywhere for up to 8 weeks per year
- Career development and growth opportunities
- Industry-competitive benefits, including flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, and employee incentive programs