Description
Brainlabs is the independent, founder-led agency building the future of media. We have over 1000 Brainlabbers based across the globe, all united through the 12 principles laid out in our Culture Code. We're full-service, with people and AI agents working side by side, all aligned to one thing: maximizing our clients' revenue through a genuinely scientific approach to media.
As a Client Partner, you will play a crucial role in building high-value, long-term relationships with clients. You will focus on growing client engagement and revenue, representing Brainlabs as a 'window' through which excellent media solutions are delivered to clients. Your responsibilities include:
- Pitching and helping win new clients in your area of sector/vertical expertise
- Delivering strategic client growth plans for your clients, growing additional client revenue by up/cross-selling Brainlabs solutions, products, and services
- Understanding your client business and ensuring the SOW is fulfilled
- Exercising judgement in creating solutions for clients
- Developing your portfolio of client case studies and articles promoting Brainlabs solutions
- Anticipating client challenges and tailoring optimum solutions
We are looking for someone with 12+ years of experience delivering full-service media solutions to clients within their vertical specialization, proven client leadership skills, and a deep understanding of how marketing/media effectiveness links directly to business growth and financial success for clients.
Success in this role looks like:
- Living our culture code every day
- Becoming an indispensable, trusted, strategic adviser to your clients
- Achieving award wins for your client solutions
- Meeting minimum 7+ TRR scores or CSAT
- Hitting internal profitability metrics such as DLM, revenue targets
- Growing a portfolio of revenue across your client or portfolio of clients
- Providing evidence of broad revenue sources for your client via multiple Brainlabs products
- Increasing profile in the media world in your sector/marketing, prompting Brainlabs and your client success