Senior Practice Leader, Developer Platform for Professional Services, APAC

We are seeking a highly motivated and experienced Senior Global Practice Leader for our product portfolio: Developer Platform, Professional services to join our growing team.

You will take the lead to build a global practice of practitioners that can realise business outcomes for customers primarily through the capabilities within the Cloudflare developer platform.

Responsibilities

• Act as a product manager of professional services specifically for our Developer Platform;
• Prioritizes and executes on building offerings based on alignment with strategic vision.
• Review information gathered by PS Leaders and other Practice Leaders to understand offering value propositions.
• Execute on building PS offerings based on direction from Leadership.
• Builds sales collateral, scoping guidelines, project plans, delivery kits/accelerators.
• Leads effort to create and maintain selling and delivery enablement.
• Creates fixed outcome service offerings that are in-line with quick wins.
• Focuses on a-la-carte add-on services and packaged services targeting different customer profiles, E.g., Mid-Market, Enterprise, Digital Natives, Verticals
• Demonstrates good communication skills across the PS organization (Delivery Leaders, Services Sales, Consulting Delivery) and Customer Engineering Teams as well as GTM leaders for the Developer Platform product portfolio
• Own and launch internal and external marketing campaigns (e.g. blog posts, videos, webinars, internal enablement, presentation on worldwide field calls, regional leader calls, etc.) about new or improved offerings.
• Drive the team's comprehensive understanding of Cloudflare's Developer platform and capabilities, including configuration, optimization, and troubleshooting, ensuring collective expertise within the practice.

Travel

• Limited travel is expected with the only solid requirement being attendance in person at the 6 monthly PS leadership meetings held in Lisbon and / or Austin. Some customer travel within Australia is also anticipated.

Qualifications

• Bachelor's degree in Business, Information Technology, or a related field.
• Minimum of 8 years of experience in professional services, practice architecture or leadership roles, or a developer oriented customer-facing role
• Strong understanding of the professional services landscape, including both internal and partner-provided services.
• Strong understanding of development platforms and frameworks and how they can benefit customers. In particular being able to translate business challenges into a developer platform based solution or partial solution.
• Ability to quickly prototype potential solutions for customers and then provide guidance on the migration from prototype to robust business critical application/solutions should occur.
• Demonstrable desire to educate fellow professional services staff how to leverage developer platform capabilities within their practice, respectively being Zero Trust Networking and Application services
• Excellent prior work experience as a Product Manager, Practice Manager or Architect
• Knowledge and familiarity with the Software Development Life Cycle
• Demonstrated progressive relevant experience defining, developing, and executing training strategies, operations and action plans
• Ability to quickly understand technical concepts and explain them to customer and professional services audiences (mostly technical)
• Proven ability to effectively interact with and influence senior executives and team members
• Communication, negotiation, and interpersonal skills.
• Experienced in giving and receiving constructive feedback
• Ability to thrive in a fast-paced, unpredictable environment
• Good understanding of how the Internet works, Networking and Security, Zero Trust Services/SASE, DNS, TCP/IP, HTTP, TLS, APIs and related technologies
• Experience with Jira and Salesforce (or similar CRM tool) is a plus.
• Fluency in English (written and oral) is a must. Fluency in one or more additional regional languages is a plus.
• Hands-on experience implementing and managing content delivery network (CDN), distributed denial-of-service (DDoS) protection, web application firewall (WAF), load balancing, and other related solutions for clients across various industries.
• Hands-on experience with CI/CD pipelines and associated development tools