Description
GitLab is seeking a Senior Assigned Support Engineer to provide technical support to its largest Self-managed, GitLab Dedicated, and GitLab.com customers. The ideal candidate will have a background in managing complex, customer-facing support cases, advanced troubleshooting skills, and strong Linux systems administration knowledge.
As an Assigned Support Engineer, you'll be a trusted technical advisor to GitLab's largest customers, helping them avoid operational disruption and get the most from GitLab. You'll combine deep Linux systems expertise, GitLab and CI/CD knowledge, and a proactive support mindset to understand each customer's environment, anticipate and prevent issues, and solve complex technical and business challenges.
Responsibilities:
- Provide technical support to large Self-managed, GitLab Dedicated, and GitLab.com customers
- Troubleshoot and resolve complex support issues using tools like Zendesk, logs, and Linux utilities
- Build strong relationships with key customer stakeholders
- Collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams
- Act as a technical expert on GitLab and CI/CD implementations
- Create and improve support content
- Partner with Support Engineering team members
- Contribute to team growth
Requirements:
- Background in managing complex support cases
- Advanced troubleshooting skills
- Strong Linux systems administration knowledge
- Practical experience with GitLab and CI/CD
- Ability to write clear support content
- Proficiency with scripting languages
- Effective communication skills
- Familiarity with DevOps practices and technologies
The base salary range for this role is $126,400-$213,600 USD. GitLab offers various benefits, including flexible paid time off, equity compensation, and a growth and development fund.