Description
We are seeking an Assistant Store Manager to support the Store Manager in all aspects of store operations, including customer service excellence, profit growth, and team development.
As an Assistant Store Manager, you will be the second-in-command and have a significant impact on driving business results, delivering exceptional customer experiences, and fostering a positive store culture.
Experience and Customer Service:
- Enhance customer experience in-store by communicating and training staff on Mejuri's sales approach and brand story.
- Coach and develop store personnel to provide excellent customer service and product knowledge.
- Foster a multi-channel mindset to eliminate shopping barriers and improve customer satisfaction.
- Collaborate with marketing and store teams to design in-store events and activities that engage the community.
- Act as the voice of the customer, gathering feedback and suggestions for improvement.
Leadership:
- Assist the Store Manager in developing a high-performing team focused on customer service.
- Participate in key team member recruitment and hiring processes.
- Establish and maintain strong relationships with the market and head office.
- Create and participate in onboarding processes for new team members.
- Support new team members during their initial weeks and training.
Sales:
- Develop and implement sales strategies to maximize results and achieve key performance indicators.
- Set and communicate sales targets and productivity goals for the team.
- Monitor sales performance and take action to improve results.
- Analyze sales data to identify areas for improvement.
Operations:
- Manage inventory and visual merchandising displays.
- Maintain store appearance and adhere to Mejuri's operational standards.
- Contribute to workforce planning and scheduling.
- Support key initiatives and projects.
Visual Merchandising:
- Maintain Mejuri's visual brand standards and presentation.
- Analyze sales data and stock performance to inform merchandising decisions.
Required Skills:
- Business acumen
- Influencing and communication skills
- Result-oriented mindset
- Customer-centric approach
- Leadership and team management
- Analytical skills
- Time management and prioritization
- Visual merchandising skills
Preferred Skills:
- Retail management experience
- Fine jewelry industry knowledge
- French and English language proficiency