Description
We are seeking a Behavioral Licensed Clinician to join our 24/7 Clinical Support Team. As a Behavioral Licensed Clinician, you will deliver expert, compassionate care across a wide spectrum of behavioral health needs. You will serve as a consistent clinical point of contact for each member from first engagement through every stage of their wellness journey.
Responsibilities:
- Assess members' immediate risk and clinical needs using evidence-based models and clinical acumen
- Provide real-time crisis de-escalation, safety planning, and risk management
- Identify biopsychosocial needs and collaborate with the member to determine solutions and next steps
- Develop SMART goals that empower members to lead and maintain a healthy lifestyle
- Sheppard members to appropriate clinical care, treatment programs, and community resources
- Incorporate a variety of modalities to educate members about benefit plans, coverage, and care navigation
- Perform research and provide relevant educational or support resources tailored to the member's situation
- Partner with internal colleagues to ensure timely follow-up, case collaboration, and seamless care transitions
- Demonstrate agility in balancing real-time queue work with out-of-queue case management responsibilities
- Exhibit diplomacy, empathy, and professionalism,even in difficult conversations or with resistant participants
- Comply with HIPAA and uphold strict confidentiality and compliance standards while demonstrating sound clinical documentation practices
- Able to manage multiple health records and systems to accurately document customer interactions and progress
- Communicate effectively and succinctly in both verbal and written format
Qualifications:
- Master's degree or PhD in a mental health field (e.g., Social Work, Counseling, Psychology) or RN with psychiatric specialization
- Current independent clinical license (e.g., LCSW, LPC, LMFT, LPCC, PhD, PsyD, PMHNP, or RN with psychiatric focus)
- Minimum 5 years of post-licensure experience as a behavioral health or substance use clinician preferred
- Demonstrated use of evidence-based approaches, including brief therapy, cognitive-behavioral therapy, and motivational interviewing
- Experience working in or with managed care environments preferred
- Experience with direct member communication (written and verbal), experience in telephonic counseling/coaching preferred
- Required to obtain AAS Crisis Specialist Certification within the first year of employment
- EAP (Employee Assistance Program) experience and CEAP certification preferred but not required
- Strong clinical acumen, interpersonal communication skills, and comfort working in a dynamic and rapid pace environment
- Proven administrative abilities, with strong computer and software application skills
Benefits:
- Comprehensive range of benefits, including medical, vision, dental, and well-being and behavioral health programs
- 401(k), company-paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence