Senior Account Manager

AI Acquisition is a bootstrapped, founder-led business helping founders and operators scale with AI, combining a sales and delivery engine, one-to-one consultation, and their own SaaS platforms.

As a Senior Account Manager, you will be the person between the client and the outcome. You will own a portfolio of clients who are building real businesses with AI Acquisition's support. Your job is to diagnose where they are, figure out what's blocking their progress, manage their expectations, and drive them toward commercial results.

Responsibilities:

• Own a portfolio of active clients across different stages: onboarding, growth, scale, and at-risk
• Run growth workshops, intro calls, and regular check-ins
• Manage client expectation management, framing what's realistic, resetting when needed
• Diagnose why a client isn't getting results
• Understand the client's lead engine (Meta ads, cold email, B2B book-a-call, DFY website)
• Read the client's specific contract, understanding the distinct payment flows
• Spot the signals before a client escalates and act on them
• De-escalate frustrated clients without panicking
• Verify every client's status, contract, delivery stage, and risk level before assuming anything is fine
• Log every client interaction, decision, and next step in the system
• Collaborate with the broader CS, delivery, and onboarding teams

Requirements:

• 4+ years in a client-facing account management, CSM, or business consulting role
• Experience consulting business owners on how to start, grow, or scale a business
• Understanding of B2B lead generation mechanics (Meta ads, cold email campaigns, funnels)
• Comfortable navigating money conversations with clients
• Ability to manage difficult client conversations with composure
• Proactive and solution-focused approach
• Confidence on camera and on calls
• Experience working in a startup, agency, or fast-moving environment
• Comfortable with AI tools

Benefits:

• Direct access to founders from day one
• Real growth path, strong performers are promoted quickly
• Exposure to AI-led systems and tools
• Compensation that rewards output
• Autonomy and ownership
• A team that holds a high bar