Description
This is an exciting opportunity for an experienced Service Manager to lead the delivery and future development of Brent's Bereavement Service. Reporting to the Head of Registration and Bereavement Services, you will lead operations across the borough's cemeteries, ensuring high standards of service delivery, health and safety, grounds maintenance, memorial safety and customer care.
You will oversee a diverse operational team, manage contractors and budgets, and ensure compliance with all relevant legislation and best practice. This role comes at a particularly exciting time for the service. The Council is aiming to develop a new Bereavement Strategy, investing in service improvement and transformation, and implementing a new leadership structure designed to strengthen operational delivery and management capacity.
As Cemeteries Manager, you will play a key role in shaping these developments, supporting new Team Leaders, driving performance and helping to influence the future direction of bereavement services in Brent.
Responsibilities:
- Lead the day-to-day management of Brent's cemeteries and burial operations
- Manage and develop a multi-disciplinary operational team, promoting high performance and continuous improvement
- Ensure compliance with legislation, health and safety requirements and industry best practice
- Support service transformation, improvement projects and implementation of the council's Bereavement Strategy
Requirements:
- Substantial experience managing cemetery, bereavement, grounds maintenance, or other frontline operational services
- Strong understanding of burial legislation, cemetery management and memorial safety requirements
- Ability to lead, motivate and develop operational teams to deliver high-quality services
- Experience managing budgets, contractors and service performance within a complex organisation
- Excellent communication and stakeholder management skills, with the ability to work effectively with residents, elected members, contractors and partner organisations
Benefits:
- 27 days' annual leave, rising with length of service, plus bank holidays
- Local Government Pension Scheme with generous employer contributions
- Hybrid and flexible working options available for most roles
- Supportive family-friendly policies, including carers’ leave, paternity leave and compassionate leave for eligible employees
- Health and wellbeing support, including eye test support and a 24/7 Employee Assistance Programme
- Financial wellbeing support, including education sessions, childcare deposit loans and season ticket loans
- Travel support, including affordable parking nearby, a Cycle to Work scheme and onsite facilities
- Learning and development opportunities to support your career
- Access to My Brent Rewards with exclusive discounts on shopping, travel, leisure and entertainment