Supervisor, Community Support

We are seeking a Supervisor, Community Support to join our dynamic team in Gurugram, India. As a Supervisor, you will manage a team of specialists who provide friendly and efficient support to the worldwide Airbnb community.

Key Responsibilities:

• Drive the team to meet and exceed metric expectations
• Manage day-to-day operations, including scheduling and team meetings
• Solve problems with data-driven insights and create a solutions-oriented environment
• Identify areas for improvement and implement changes
• Collaborate with stakeholders to improve Airbnb products and policies
• Spend at least one hour/week working on tickets and handling escalated issues

Requirements:

• At least 5 years of experience leading a team as a supervisor
• Passion for Community Support and understanding its importance to Airbnb's mission
• Strong analytical skills and ability to communicate effectively
• Experience with process improvements, root cause analysis, and stakeholder management
• Ability to work in a 24/7 environment with flexible shift timings
• Graduation from a recognized AICTE university

Our Commitment to Inclusion & Belonging: Airbnb is committed to working with a broad talent pool and fostering innovation through diverse ideas and perspectives.