Description
We are seeking a Quality Field Engineering Intern, Hardware to join our Field Quality team at our Longueuil facility. As a member of this team, you will work alongside quality engineers to detect emerging hardware issues, investigate root causes, and support corrective actions with engineering, manufacturing, and operations teams in various markets.
Responsibilities:
- Support failure analysis of returned parts from the field, including customer requests, by participating in disassembly, inspection, and electrical testing, and documenting findings with photos.
- Help monitor field data, such as vehicle and station alerts and repair histories, and report emerging issues to the team.
- Design and update dashboards and queries to track reliability metrics and upgrade progress.
- Participate in field upgrade campaigns by helping identify affected units and tracking progress.
- Assist in revising repair work orders and diagnostic guides used by market mechanics and propose improvements.
- Contribute to field failure investigations in Jira, collaborating with engineers to analyse root causes and corrective actions.
Experience:
- Currently enrolled in a bachelor's or master's program in mechanical, electrical, mechatronics, or industrial engineering, or a related field, at a Canadian university, with an expected graduation date between December 2027 and summer 2028.
- Professional proficiency in French and English, both written and spoken.
- Ability to handle electromechanical equipment, including disassembly, inspection, and basic electrical troubleshooting with tools like multimeters.
- Strong analytical skills and ability to work with large, imperfect datasets to draw clear conclusions.
- Knowledge of structured problem-solving methods (5 whys, Ishikawa diagrams, 8D, FMEA).
- Curiosity, attention to detail, and clear written communication.
- Previous internship or co-op experience in quality, reliability, testing, or failure analysis is an asset.
- Familiarity with SQL or Python, and experience with Mode, Hex, Tableau, or Power BI is an asset.
- Knowledge of Jira or similar ticketing tools is an asset.
- Experience with electric bicycles, batteries, automotive, or other electromechanical products, or reading wiring diagrams is an asset.
Benefits:
- Mental health benefits
- In addition to holidays, interns receive 2 paid days off and 3 sick days
- Subsidised transportation benefits and Lyft ride credits