Description
Greenlight is a family technology company on a mission to help families raise financially smart kids and navigate life together.
We are seeking a Customer Support Specialist, Tier 2 to help us continue to provide outstanding support to our customers. You will assist customers over the phone and email with any issues or questions regarding the Greenlight card, mobile application and hardware devices.
Responsibilities:
- Provide support over the phone and email to address customer questions or problems regarding use of the Greenlight card or registration
- Actively listen to customers to confirm and clarify information and defuse potential escalations
- Build strong relationships with Greenlight colleagues and effectively relay product feedback to the product and engineering teams
- Focus on efficiency and speed while ensuring that customer satisfaction remains the top priority
- Effectively utilize software and internal tools to navigate customer accounts and solve issues
- Continuously engage in training and other learning opportunities to expand knowledge of the company, product and role
- Adhere to all company policies and procedures
Requirements:
- Professional, confident, and resourceful
- Someone who can be a creative problem-solver while troubleshooting customer issues
- Patient and kind while addressing customer questions and concerns
- An active listener who can demonstrate genuine empathy to our customers
- Responsible and able to self-manage (work from home)
- Proficiency in multitasking and maintaining accountability for meeting daily productivity goals
- Able to quickly learn about Greenlight’s products, services and policies
Benefits:
- Competitive compensation package with a market-based approach to pay
- Hourly pay rate of $23.00 per hour
Equal Opportunity Employer:
Greenlight is an equal opportunity employer and will not discriminate against any employee or applicant based on age, race, color, national origin, gender, gender identity or expression, sexual orientation, religion, physical or mental disability, medical condition (including pregnancy, childbirth, or a medical condition related to pregnancy or childbirth), genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law.