Description
At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
As a Senior Learning Experience Designer, you will join the Learning Experience Design team, which helps the GTM organization achieve their revenue goals. You will revolutionize how the global sales team learns, adapts, and executes by designing high-impact, AI-enhanced learning journeys, interactive simulations, and performance support tools that shorten ramp times and drive revenue.
Responsibilities:
- Leverage AI authoring tools, large language models (LLMs), and prompt engineering to rapidly draft, iterate, and refine learning materials.
- Build AI-driven roleplay simulations where sales reps can practice realistic customer conversations with generative AI personas.
- Develop content into enablement driven by adult learning theory.
- Collaborate with Sales Leadership, Product Marketing, and Revenue Operations to map learning pathways directly to seller competencies, product launches, and strategic sales methodologies.
- Design just-in-time performance support assets integrated directly into seller workflows.
- Transform complex product specifications and market insights into easily digestible learning experiences.
- Design dynamic, personalized learning paths based on rep tenure, role, performance data, and skill gaps.
- Implement AI-based automated feedback loops that evaluate sales reps' video pitches, call recordings, and written communications.
- Continually research, test, and integrate emerging AI tools and software into the enablement tech stack.
- Establish guidelines, prompt libraries, and best practices for the team's ethical and effective use of AI design tools.
- Monitor learning metrics, tool adoption, sales ramp time, and quota attainment to continually optimize enablement programs.
Qualifications:
- 3–5+ years of experience in instructional design, learning experience design (LXD), or sales enablement.
- Expert-level mastery of prompt engineering using LLMs.
- Intermediate level familiarity with modern AI-enhanced L&D platforms.
- Hands-on experience with tools like ElevenLabs, Artlist.Io, RiversideFM, Synthesia, HeyGen, Midjourney, DALL-E, or Runway.
- Advanced proficiency with authoring tools integrated with modern AI plugins.
- A demonstrated ability to create engaging, application-based content.
- Understanding of the B2B sales cycle, buyer personas, and revenue metrics.
- Early adopter mentality with a passion for experimenting with emerging tech.
- Strong copywriting and visual communication skills.
Location: Remote - US Travel: Approximately 15% travel anticipated
What We Offer:
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- Retirement savings program
- Much more
Compensation:
- Estimated pay ranges vary by location
- Role may be eligible to participate in Twilio's equity plan and corporate bonus plan