Customer Success Manager

GitLab is seeking a Customer Success Architect to work with its largest and most complex customers. The successful candidate will be an architectural strategic advisor, helping customers connect the GitLab DevSecOps platform to their business goals and achieve meaningful outcomes.

Responsibilities:

• Lead structured Accelerator programs from discovery through measurement
• Guide customers on how to best use the GitLab platform
• Own a book of customers and drive adoption, retention, expansion, and overall satisfaction
• Build and maintain Customer Success Plans
• Act as the primary GitLab liaison for assigned accounts
• Design and deliver structured technical enablement programs
• Support and lead account escalations
• Analyze GitLab usage, adoption, and maturity signals

Requirements:

• Practical understanding of Git and software development lifecycles
• Working knowledge of continuous integration, continuous deployment, and DevSecOps practices
• Experience guiding customers through technical or architectural decisions
• Experience facilitating technical workshops and enablement programs
• Background in customer success, post-sales, or professional services roles
• Strong communication, presentation, and organizational skills

Benefits:

• Benefits to support health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave