Customer Support Specialist (Bengaluru, India)

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all.

As a Customer Support Specialist, you’ll help customers succeed with the Figma product suite, from individual designers to large enterprise teams.

Responsibilities:

• Resolve customer tickets in Zendesk, mostly by email
• Troubleshoot technical issues across the Figma product suite
• Review AI-generated output and credit usage to make fair, consistent calls
• Write clear bug reports and product feedback
• Facilitate calls with customers when email isn’t enough
• Stay current as our products evolve

Requirements:

• 2+ years in a customer support role, ideally at a SaaS company
• Hands-on experience with design tools like Figma, and regular use of AI tools in your work
• A knack for technical troubleshooting and explaining complex things simply
• Excellent written English and a warm, human communication style
• Curiosity and a habit of learning new technology on your own

Benefits:

• Celebrate and support differences
• Equal opportunity workplace
• Reasonable accommodation for disabilities

Note: Application limits apply.