Lead - Sales Commission

At Freshworks, we build software that helps businesses create better experiences for their customers and employees. We're looking for a Sales Compensation Lead to join our team.

As a Sales Compensation Lead, you will report to the Manager of Sales Finance and be responsible for deriving commissions for direct, indirect, and overlay sales roles globally, including channel partners.

Key Responsibilities:

• Lead discovery sessions with stakeholders to identify business requirements for Xactly modules
• Design and build end-to-end solutions, including complex rule writing, formulas, and logic configuration within Xactly Incent
• Build and manage data pipelines, ETL processes, flat-file transfers, and API integrations using Xactly Connect
• Design, configure, and deploy custom applications using Xactly Extend
• Execute system integration testing and support user acceptance testing
• Evaluate existing Xactly instances to identify inefficiencies and implement process improvements
• Manage transitions to production environments and provide expert-level support
• Create and maintain comprehensive technical documentation

Requirements:

• 5-6 years of hands-on experience with Xactly Incent
• Advanced knowledge of Connect, Reporting, or Extend is highly preferred
• Ability to manage multiple workstreams, meet deadlines, and deliver high-quality results independently
• Good verbal and written communication skills, with a professional presence required to interact with executive-level management
• Strong problem-solving abilities and a methodical approach to troubleshooting complex incentive compensation logic