Description
Salesforce is seeking a Salesforce Success Architect to join their Cloud Success team. As a Success Architect, you will play a pivotal role in supporting Salesforce's most critical and strategic customers, providing expert guidance on solution design, ensuring scalability, security, and adherence to best practices.
Responsibilities:
- Drive Customer Impact: Partner with strategic and high-priority customers, assessing their Service Cloud implementations and delivering expert recommendations on technical architecture, solution design, application lifecycle management, reliability, and feature adoption.
- Lead with Expertise: Serve as a trusted Service Cloud SME within the broader Success Architect organization, providing proactive and reactive guidance on architecture, technology strategy, thought leadership, and product best practices.
- Communicate with Clarity: Simplify complex technical concepts for diverse audiences, from technical teams to executive leadership.
- Innovate & Solve Problems: Identify capability gaps and design inefficiencies, recommending product enhancements or creative custom solutions that drive customer success and long-term adoption.
- Execute Proven Strategies: Leverage and tailor Success Architect playbooks to meet the unique challenges and opportunities of Service Cloud customers.
- Build Strong Relationships: Collaborate with internal and external partners, fostering connections that drive customer success, product improvement, and overall business growth.
Requirements:
- 8+ years of experience in software, system, or enterprise architecture.
- Expertise in Salesforce products, platform capabilities, technical governance, and best practices.
- Experience with large-scale, complex implementations, including SaaS, PaaS multi-tenancy, and multi-tiered infrastructure.
- Strong knowledge of enterprise application integration, covering process orchestration, master data management, AI, analytics, and security best practices.
- Familiarity with industry- or vertical-specific solutions (preferred).
- Strong written and verbal communication skills, with the ability to present complex technical concepts to both business and executive audiences.
- Ability to assess business objectives, propose solution options, and drive stakeholder alignment.
Desired Technical Skills:
- Expertise in Service Cloud - Strong knowledge of Salesforce Service Cloud features.
- Ability to configure and optimize these features to meet business needs.
- Data Management & Integration: Proficient in designing and managing data models, relationships, validation rules, and data governance best practices.
- Experience with data import/export strategies, deduplication, ETL tools, and integrating Salesforce with external systems via REST/SOAP APIs, middleware, and third-party connectors.
- Secure & Scalable Architecture: Expertise in role hierarchy, sharing rules, profiles, permission sets, and security configurations.
- Proven ability to design scalable, high-performance architectures aligned with Salesforce best practices, including Large Data Volume (LDV) considerations.
- Salesforce Development: Hands-on experience with APEX programming, Visualforce, and Lightning Web Components (LWC).
- Ability to develop and optimize custom triggers, controllers, batch jobs, and asynchronous processing.
Certifications:
- Required: Salesforce Admin, Salesforce Advanced Admin, Service Cloud Consultant.
- Desired: Platform App Builder, Platform Developer 1, Certified Architect Credentials (Application and System Architect).