Description
As the Senior Associate, Consumer Fraud Risk Operations, you will independently work on real-time risk engine optimization initiatives to enhance merchant transaction success rates and reduce merchant's risk level globally.
You will be working within a team environment to serve as a credible partner that makes sound decisions and provides support to team members. Working towards understanding industry risk idiosyncrasies and providing feedback to model makers and product managers, you will be one of the key stakeholders to improve our merchant's risk performance.
Responsibilities:
- Optimize risk engine rules based on assessment of Airwallex's merchant fraud & dispute pattern and commercial's feedback
- Partner with cross-functional teams to monitor merchant risk and payment performance and continue to enhance rules' efficiency and accuracy
- Support merchant new product launches or sales events by providing best-in-class risk support
- Work with merchants on fraud or chargeback solutions and provide guidance towards the risk performance improvement plans
- Provide suggestions on current real-time risk control products, policies, and processes to improve risk prevention and operational effectiveness
- Envisioning and presenting AWX real-time risk solutions to internal and external partners to build up AWX's risk brand
Minimum qualifications:
- At least 5 years of experience in fraud risk function with experience in the payment industry
- Strong data mindset and analytical skills, with SQL being a must and Python being preferred
- Deep understanding of payment real-time risk controls and strong ability to identify risk and remediation actions
- Experience in problem-solving, including the ability to recognize non-obvious patterns and out-of-the-box thinking
- Strong project management skills for improving rules, models, and products
- Ability to work independently in a fast-paced and rapidly changing environment
- Skills to communicate key risk indicators with non-risk colleagues are essential