Description
As a Parts, Accessories & Shipping Associate at MotoSport.com Roanoke, you'll play a dual role at the heart of our dealership operations , delivering exceptional front-counter service to powersports enthusiasts while keeping our parts, shipping, and receiving functions running smoothly.
You'll greet and assist walk-in customers, handle parts requests from the service department, manage special orders, and ensure incoming shipments are accurately received and stocked. The ideal candidate brings a genuine passion for powersports, a customer-first attitude, basic mechanical knowledge of at least one riding segment, and the ability to juggle multiple priorities in a fast-paced dealership environment.
Responsibilities:
- Customer Sales & Service:
- Greet and assist over-the-counter customers in a friendly, professional manner
- Achieve monthly and annual sales goals established by management
- Suggest related items and upsell to ensure customers have everything they need
- Handle parts and accessories requests from the service department
- Notify customers of special order arrivals by phone
- Shipping, Receiving & Inventory:
- Receive, inspect, and check in parts and accessories shipments
- Match and staple purchase orders and bills of lading and forward to the Parts Manager
- Stock received items accurately and in a timely manner
- Prioritize and place parts orders to meet service and customer timelines
- Box and ship special orders to customers
- General Operations:
- Abide by all dealership policies, including general housekeeping standards
- Follow company dress code and maintain a professional appearance at all times
- Maintain positive, collaborative working relationships with all team members
- Perform additional duties as assigned to support the overall success of the department and dealership
Requirements:
- Customer-first mindset with a passion for the powersports industry
- High School Diploma or equivalent required
- Minimum six months of service experience in any industry; customer service background preferred
- Basic mechanical knowledge of at least one powersports segment (Dirt, Street, ATV, Utility ATV, UTV, Cruiser)
- Basic knowledge of powersports soft goods and gear
- Proficient in Microsoft Office (Word, Excel, Outlook) and Google Suite (Drive, Sheets, Docs)
- Strong verbal and written communication skills
- Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment
- Proactive mindset with creative problem-solving skills