Business Systems Analyst, New Product Introduction

Job Overview

We are seeking a Business Systems Analyst to join our Engineering & Design - Product team. You will own the systems side of new product and pricing launches, ensuring seamless integration across various systems.

Responsibilities

• Own the systems side of new product and pricing launches, from the first pricing discussion through launch day and the first billing cycle
• Turn pricing and packaging decisions into concrete system changes across catalog, quoting, contracts, billing, tax, and reporting
• Build and run a repeatable New Product Introduction (NPI) playbook, including intake, readiness checklist, sign-offs, launch calendar, and post-launch review
• Collaborate with Product and Pricing to plan launches, provide feedback on pricing ideas, and suggest alternatives
• Design end-to-end pricing models, including usage-based, seat-based, tiered, committed, and multi-year ramp pricing
• Plan the impact on existing customers, including SKU migrations, grandfathering, and amendments
• Coordinate changes across Salesforce, billing, and tax platforms with respective teams
• Partner with Deal Desk, Sales, Finance, Accounting, Tax, and Legal to ensure sign-off on changes
• Ensure sellers and Deal Desk are prepared on launch day with necessary tools and guidance
• Verify launch success and implement controls or reconciliations as needed
• Build and ship declarative solutions, write clear specifications for developers, and leverage AI to streamline launch processes

Requirements

• Experience in GTM or revenue systems as a Business Systems Analyst or similar role
• Hands-on experience with Salesforce CPQ, Revenue Cloud, or similar tools
• Understanding of how pricing decisions flow into bookings, invoicing, tax, and revenue recognition
• Experience with cross-functional processes and managing multiple stakeholders
• Strong Salesforce admin skills and clear communication abilities

Preferred Qualifications

• Experience in GTM, revenue, or finance systems roles
• Familiarity with usage-based or consumption pricing and billing platforms like Stripe or Zuora
• Experience with tax setup, integrations between Salesforce and other systems, and basic SQL
• Salesforce Administrator certification or similar
• Hands-on experience with AI tools like Claude

Compensation

• Annual salary: $270,000 - $315,000 USD