Cleaning Lead

We are seeking a Cleaning Lead to manage the cleaning operation at a prestige site in the City of London.

The site operates seven days per week and has a 24-hour operation. The Cleaning Lead will have day-to-day contact with the client and will be responsible for the complete running of the site cleaning operation, including operations, HR-related processes, management reporting, client liaison, and the financial well-being of the contract.

Key Responsibilities:

• Lead the Cleaning / Presentation team to ensure a positive, motivational, supportive working environment.
• Ensure advanced planning of all cleaning operations, including periodic tasks with clear schedules and sign-off of all duties and tasks complete.
• Focus on training and development of the team to establish good working practices with a vision and focus on both cleaning operation and creating meaningful positive customer experience interactions.
• Ensure excellence for Cleaning operations throughout SJQ, including security, health and safety, and compliance.
• Take full ownership and manage to conclusion all cleaning feedbacks or complaints.
• Focus on strategic planning and implementation of best practice initiatives and innovation.
• Ensure the cleaning and presentation team are equipped and have the knowledge to positively impact the guest experience for all estate users daily.
• Work closely with all stakeholders and departments, adding value and promoting teamwork throughout.
• Manage and report on all cleaning operational budgets with full transparency.
• Control the delivery of the colleague's rosters, completion of payroll, and correct manning levels.
• Lead and advise the team in managing absence and holiday records.
• Carry out and manage daily centre audits to ensure high standards of cleanliness and a safe environment.
• Manage recruitment, induction training, developing, and retaining of colleagues.
• Ensure adequate quality performance measures (KPI's/SLA's) are adhered to.
• Conduct quality audits to ensure service delivery adheres to the requirements of ISO9001.
• Ensure strict compliance to the Data Protection Act, GDPR, and associated regulations.
• Deliver excellent leadership, communication, and motivation to the site-based team.

Requirements:

• Preferred experience in a similar role, ideally within either the Retail, Hotel, or Tourism and Travel industries.
• Able to manage complexity and deliver with short deadlines.
• Outstanding stakeholder management, strong relationship building, and influencing skills.
• Ability to work in a team environment and autonomously.
• High energy, calm under pressure, real team player.
• Demonstrates drive, resilience, open and innovation when working in a dynamic and fast-paced environment.
• Experience in managing and coordinating crisis and emergency response.
• Excellent verbal, written, interpersonal & communication skills.
• Fluent in English, other European languages would be desirable.

Pay Rate: £20.46 per hour (approx. £42,500.00 per annum)