Description
We are seeking an IT Operations Lead to oversee corporate IT operations, infrastructure delivery, operational stability, and service maturity across the organisation.
As an IT Operations Lead at TEKEVER, you will work closely with Cyber Security, Product Security, Engineering, internal stakeholders, and a co-managed MSP environment to maintain and improve operational IT capability.
Responsibilities:
- Own day-to-day IT operational delivery across infrastructure, platforms, and user services.
- Lead and coordinate operational activities across internal teams, MSPs, suppliers, and support partners.
- Ensure operational stability, resilience, and supportability of core IT services.
- Act as the senior escalation point for IT-related incidents.
- Drive operational issues through to resolution and maintain visibility of operational risks.
- Oversee operational management of infrastructure, networking, virtualisation, endpoint platforms, cloud services, backups, and collaboration tooling.
- Ensure systems and services are patched, monitored, maintained, documented, and operationally supported.
- Support infrastructure lifecycle activities including upgrades, migrations, refreshes, and new site deployment.
- Support operational identity and access management processes.
- Improve operational maturity across incident management, service delivery, escalation handling, reporting, and support processes.
- Coordinate delivery across MSPs, cloud vendors, telecoms providers, and infrastructure suppliers.
- Work closely with Cyber Security and Product Security teams to support secure operational delivery.
- Continuously improve operational standards, documentation, tooling, automation, and service maturity.
Skills & Experience:
- Experience leading IT operations, infrastructure operations, or enterprise IT service delivery.
- Strong understanding of infrastructure, networking, virtualisation, endpoint management, cloud services, and operational support environments.
- Experience managing operational incidents, outages, escalations, and service recovery activities.
- Experience coordinating internal technical teams, MSPs, suppliers, and third-party providers.
- Experience improving operational maturity, service delivery standards, and operational processes.
- Strong understanding of operational risk, resilience, identity and access management, and service management principles.
- Strong organisational, communication, and problem-solving skills with a delivery-focused mindset.
- Experience working within security-focused, regulated, defence, aerospace, or operational technology environments is advantageous.
- Bachelor’s degree in Information Technology, Computer Science, Cyber Security, Engineering, or a related technical discipline is required.
What we have to offer you:
- An excellent work environment and an opportunity to make a difference.
- Salary commensurate with level of experience.
- Company pension contribution matched up to 10%.
- 25 days annual holiday + 8 Bank holidays.
- Medical Insurance.
- Dental Insurance.
- Salary sacrifice initiatives (EV Scheme, Cycle 2 Work, Tech Scheme).
- Discretionary annual company bonus.