Description
As part of the Customer Engagement Portfolio within Southern Company's Technology organisation, you will be responsible for managing and supporting system product enhancements, maintenance, and requests. You will maintain a well-groomed backlog for the Online Customer Care (OCC) suite of solutions, including web, batch, and middleware applications.
You will collaborate with stakeholders, development teams, vendors, architects, and other cross-functional teams to ensure the successful delivery of high-quality, scalable, and efficient solutions. This role involves every aspect of the product development process, from discovery to delivery and support, following the SAFe Agile Framework and focusing on upholding a high standard of quality.
Responsibilities:
- Define and communicate the product vision, strategy, and roadmap for solutions owned
- Be a primary resource and business/customer proxy, working closely with business units to ensure business rules are identified and integrated into product design and development
- Develop, adapt, and carry out product implementation plans throughout the SDLC
- Create, plan, and prioritise an effectively groomed backlog with clear acceptance criteria aligned with business objectives
- Author epics, features, and user story acceptance criteria, and continuously refine and prioritise user stories based on business value, customer feedback, and market trends
- Obtain deep product and business knowledge to act as a subject matter expert for several roles, including Dev and QA
- Define and instrument success criteria that are measured via qualitative and quantitative feedback
- Work with QA testers to ensure quality and accuracy, and conduct user acceptance testing
- Attend PI plannings, provide quality control, facilitate PI demos, and review stories
- Be accountable for each stage of the development process and the final product
- Manage business expectations, maintain communications, and bring issues to business attention proactively
- Create and maintain product documentation, including user guides, release notes, and training materials
Requirements:
- B.S. degree in business, IT, engineering, computer science, or another technology-focused field
- At least 3 years of working experience as a Product Owner in Agile development teams
- Knowledge and experience with transactional web sites, batch processes, databases, APIs, and integrated middleware applications
- Strong analytical, root cause analysis, and problem-solving skills
- Ability to prioritise and maintain well-groomed backlogs
- Excellent interpersonal and communication skills
- Experience working in a fast-paced, highly collaborative environment with cross-disciplinary teams
- Ability to identify and quickly implement process improvements
Preferred Skills:
- Working knowledge of utility operating company business unit rules and processes
- Prior experience in utility and/or large-scale complex customer-facing web applications
- Experience with Scaled Agile Framework (SAFe)
- Technical aptitude to understand web, batch, database, and middleware applications and architecture
- Knowledge of current and relevant digital, mobile, and web best practices in design and implementation
- Skilled at leading software projects of varying sizes and degrees of complexity