Business Operations Specialist

Join Razer's global mission to revolutionise the way the world games as a Business Operations Specialist.

You will manage day-to-day operational activities for assigned customer accounts, ensuring accurate order processing, timely fulfillment, inventory coordination, and compliance with customer requirements.

Job Responsibilities:

• Manage daily operational activities for assigned customer accounts, including order receipt, processing, validation, fulfillment, and delivery follow-up.
• Review incoming customer orders for accuracy, completeness, pricing, quantities, delivery requirements, and compliance with established procedures.
• Validate customer orders against approved supply allocations and escalate shortages or allocation discrepancies to Supply Planning.
• Communicate allocation outcomes and fulfillment updates to Sales and coordinate necessary order adjustments.
• Process order changes, cancellations, backorders, and other customer requests in accordance with established procedures.
• Maintain accurate order records and transaction data in SAP and applicable customer systems.

Logistics, Fulfillment & Inventory Coordination

• Coordinate order releases, routing requests, shipping instructions, delivery appointments, and transportation requirements with 3PL providers, warehouses, and carriers.
• Monitor shipment execution, tracking, and delivery performance to ensure customer commitments are met.
• Prepare and validate advance shipping notices (ASNs), EDI transactions, shipping documentation, and customer portal updates.
• Monitor inventory availability and reconcile discrepancies between SAP, warehouse systems, and customer orders.
• Coordinate inventory transfers, Material Transfer Requests, returns, and related operational transactions as assigned.
• Work with overseas headquarters and internal departments to resolve fulfillment, inventory, and shipping issues.
• Escalate significant supply, inventory, logistics, or delivery concerns to appropriate stakeholders.

Customer Compliance & Chargeback Management

• Maintain knowledge of assigned customers' routing guides, shipping requirements, delivery windows, and compliance standards.
• Ensure orders and shipments comply with customer-specific operational requirements.
• Investigate customer shortages, deductions, chargebacks, routing violations, and delivery discrepancies.
• Coordinate supporting documentation and dispute submissions with Finance, Logistics, 3PL providers, carriers, and customers.
• Identify recurring compliance issues and recommend corrective actions to reduce financial exposure.

Reporting, Reconciliation & Operational Controls

• Maintain accurate operational records, customer order information, inventory transactions, and fulfillment documentation.
• Prepare routine account-level reports covering open orders, shipments, inventory discrepancies, delivery performance, and operational exceptions.
• Support month-end closing activities, inventory reconciliations, returns processing, and other assigned operational requirements.
• Investigate transaction discrepancies and coordinate timely corrections.
• Follow established internal controls, standard operating procedures, and documentation requirements.

AI, Automation & Continuous Improvement

• Actively use approved AI and automation tools to improve daily productivity, accuracy, reporting, and operational execution.
• Identify opportunities to reduce manual work, streamline order processing, improve exception management, and strengthen customer compliance.
• Develop and implement practical workflow improvements within assigned responsibilities.
• Participate in AI and automation initiatives, including testing, validation, documentation, and adoption of new processes.
• Maintain and update standard operating procedures and share improvements with team members.
• Continuously develop technical skills and adapt to evolving systems, tools, and operational requirements.

Cross-Functional Collaboration & Problem Resolution

• Collaborate with Sales, Supply Planning, Logistics, Finance, IT, overseas headquarters, 3PL providers, carriers, and customers to support daily operations.
• Proactively identify operational risks, communicate issues, and coordinate timely resolutions.
• Participate in operational meetings and provide updates on assigned customer accounts.
• Escalate complex issues requiring additional authority or cross-functional decision-making.
• Support special projects and other business initiatives as assigned.

Pre-Requisites:

• 2+ years of experience in Business Operations, Order Management, Customer Operations, Supply Chain, Logistics, or a related field preferred.
• Experience managing customer orders, fulfillment processes, inventory transactions, and logistics coordination.
• Familiarity with major retail, distribution, or eCommerce customer requirements preferred.
• Understanding of customer routing guides, ASNs, EDI transactions, chargebacks, and shipping compliance.
• Strong organisational, analytical, problem-solving, and communication skills.
• Ability to manage multiple priorities, meet deadlines, and resolve day-to-day operational issues.
• Proficiency in Microsoft Excel and experience with ERP systems, preferably SAP.
• Willingness and ability to independently learn and apply AI, automation, and emerging technologies.

Salary Ranges: $29.30 - $54.50 (per annum)

Benefits: Razer offers a unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.