Facilities Coordinator

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients.

As a Facilities Coordinator, you will provide administrative support to the facilities management team, acting as the central point of contact for facility-related issues. You will handle service requests, coordinate with vendors, maintain records, and assist with projects to ensure smooth facility operations and enhance workplace experience.

What your day-to-day will look like:

• Manage the service request system, logging and tracking all facility-related requests and issues (temp control, cleaning, office equipment, etc.)
• Comply with KPI and SLA
• Coordinate vendor access and oversee onsite work
• Conduct regular site walks to assess and address facility conditions
• Liaise with service providers and building management for work arrangements
• Assist with employee moves, including coordination with IT and updating floor plans
• Collaborate across departments to ensure smooth facilities operations
• Coordinate scheduling of preventive maintenance and repairs with service providers
• Perform administrative duties, including inventory management, compiling reports, data analysis, and inventory management
• Process Purchase Orders and maintain financial records related to facilities
• Function as a point of contact and manage client's daily inquiry
• Order supplies and manage inventory for facility operations
• Support the facilities team with administrative tasks and special projects
• Support ad-hoc assignments

Desired or preferred experience and technical skills:

• Experience with facilities management software or work order systems
• Proficiency in Microsoft Office Suite, particularly Excel and Outlook
• Knowledge of procurement processes and vendor management
• Experience with document management systems
• Understanding of basic building systems and maintenance requirements
• Bilingual proficiency in English and Cantonese; Mandarin is a plus
• Familiarity with health and safety regulations in Hong Kong

Required Skills and Experience:

• Minimum 3-5 years of administrative experience, preferably in facilities or property management
• Strong organisational skills with the ability to multitask and prioritise effectively
• Excellent attention to detail and accuracy in record-keeping and data entry
• Proficient computer skills, including Microsoft Office applications
• Effective communication skills in both English and Cantonese
• Experience in vendor coordination and basic contract administration
• Secondary education required; higher diploma in business administration or a related field is beneficial