Description
The Large Format System Interaction Engineer, NPDI (2 Years Contract, Renewable) role is part of the New Product Development and Introduction (NPDI) organization under Inkjet Supplies Development and Operations (ISDO).
The team focuses on validating design robustness, reliability, and customer experience to successfully deliver new technologies and products.
As a Large Format System Interaction Engineer, NPDI, you will:
- Partner with and influence stakeholders at all levels across the business.
- Drive future product requirements by identifying and defining customer needs.
- Translate complex technical information into clear, actionable insights to enable effective cross-functional discussions.
- Make customer-focused judgments on product quality, reliability, and user experience.
- Lead or support resolution of complex system-level technical issues and drive implementation of robust solutions.
- Document and transfer specifications, technical justifications, and knowledge to manufacturing partners to ensure product robustness throughout its lifecycle.
- Drive or support process development and continuous improvement initiatives.
Key responsibilities include:
- Collaborating with the WW team to align SKU strategy and owning NPI SIE Acumen template creation and modification for NPIs.
- Developing and validating system-level interactions to ensure new products meet or exceed intended customer experience objectives.
- Engaging with E&A and Security teams to develop and validate Printhead and Supplies security features integration for NPIs.
- Owning autopsy, triage, and failure tracking activities.
- Collaborating with Ink Supplies Development Organization (ISDO) manufacturing teams to support printhead manufacturing qualification, technology transfer, and production readiness.
Requirements include:
- Bachelor's or Master's degree in Electrical/Mechanical/Material/Chemical engineering or relevant.
- Technical breadth and system approach.
- Demonstrated analytical and empirical problem-solving skills.
- System thinker, looking for connections, and comfortable with things being dynamic or ambiguous.
- Growth mindset, good flexibility, and adaptability.
- Ability to work across multiple time zones and both within and outside one's own work group.
- Prior experience in print testing, along with knowledge of pen system issues and failure analysis techniques, would be an advantage but is not required.
- Available for occasional travel (25%).
- 2 years Contract with renewable opportunities.