Workplace Experience Specialist - NYC

Mercury is looking for a Workplace Experience Specialist to bring their culture to life in their New York office through the operations of daily life in the space.

This role owns the day-to-day office experience for the NYC team, ensuring that the environment people walk into each day reflects Mercury's thoughtful approach to design, quality, and connection.

Responsibilities

• Serve as the on-site presence and cultural ambassador for the NYC office every day, welcoming employees, guests, candidates, and visiting teammates.
• Own the daily operations of the space , lunch, kitchen, supply stocking, incoming/outgoing mail and deliveries, and visitor management , acting as the first point of contact for office questions and requests, resolving what you can and escalating what needs a broader fix.
• Keep the office beautiful, organized, and aligned with Mercury’s aesthetic.
• Shape a distinct in-office culture by listening to employee feedback and thoughtfully balancing individual requests with team needs, resources, and the overall workplace experience.
• Own monthly office events from concept through execution, building a program of gatherings that reflects Mercury’s culture and draws the local team in.
• Manage relationships with onsite vendors (cleaning, catering, snacks, plants, building maintenance) and track facilities and building requests to resolution, operating within your office budget.
• Set up desks, meeting rooms, and AV for new hires, guests, and visiting teams, and own the basics of office access and safety (badges, visitor sign-in, emergency procedures).
• Support the planning and execution of onsites and company events hosted in the NYC space, as well as broader employee experience initiatives , from All Hands and virtual events to merch production and cultural programs.
• Identify and lead improvements to office spaces, systems, and services to meet the evolving needs of a growing team.
• Communicate office updates, event invitations, and reminders clearly to the local team.

Requirements

• Excited to be in office M-F, 9:00am - 5:00pm
• 2-3+ years of experience in office management.
• Genuine warmth with people and an instinct for anticipating what someone needs before they ask.
• Exceptional attention to detail and the organization to keep a dozen small threads moving without dropping any.
• Sound judgment about what to solve yourself and what to escalate with a little guidance from your manager, and the initiative to act without waiting to be asked.
• A refined eye for design and a deep appreciation for how a well-considered space makes people feel.
• Clear, friendly written communication across Slack, email, and signage.
• A collaborative team player who proactively asks for and acts on feedback, and pitches in on team activities beyond your core responsibilities when the opportunity comes up.
• NYC-based, with the expectation that you’re in the office every day , this role is on-site and hands-on by design, including moving boxes, resetting furniture, and being on your feet. Ability to lift 25 pounds if needed.
• Curiosity about people and what makes a space feel special.