Senior Analyst, Agency Sales Support

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

The Senior Analyst, Agency Sales Support role provides essential operational and administrative support to the Agency Development – Sales Team.

Roles and Responsibilities:

• Provide frontline support to agency teams by addressing general agent queries promptly and ensuring smooth day-to-day operations.
• Support RSMs with accurate and timely reports, enabling them to drive sales activities and monitor agent performance effectively.
• Maintain data accuracy and clean records, supporting reliable tracking and informed decision-making.
• Handle administrative processes and documentation in line with internal standards and requirements.
• Coordinate and distribute key reports, updates, and communications across the agent force for clarity and alignment.
• Assist with system access issues and basic troubleshooting, ensuring agents can work without disruption.
• Manage the reimbursement process with accuracy and timeliness.
• Provide support on ad-hoc tasks and contribute to a responsive, efficient working environment.

Minimum Job Requirements:

• Minimum 3 years of working experiences in administrative or sales support roles, preferably in a service-oriented environment.
• Good organisational skills with strong attention to detail.
• Clear and professional communication skills for handling agent queries.
• Proficiency in Microsoft Excel for basic reporting, data entry, and simple analysis.
• Comfortable with data management and maintaining accurate records.
• Ability to manage multiple simple tasks efficiently in a fast-paced environment.
• Basic reporting skills - added advantage.