Customer Service Representative

At AIA we're creating a healthier, more sustainable future for everyone.

We're looking for ambitious individuals who want to play a crucial role in shaping this future. As a Customer Service Representative, you will handle customer enquiries and complaints regarding all activities in the operation process.

Responsibilities:

• Hotline Operation (75%): Handle customer enquiries and complaints, report problems and potential crises to supervisors, make outbound calls to customers for follow-up cases, and execute empowerment guidelines.
• Administrative Works (20%): Document call activities in the system, document follow-up items in log sheets or send emails to AIAHK Business Partners, and work closely with AIAHK Business Partners to resolve complaints and uncertain issues.
• Other responsibilities (5%): Perform other responsibilities and duties periodically assigned by supervisors to meet operational requirements.

Requirements:

• Secondary education graduate with 4 years of working experience
• Minimum 2-3 years of relevant experience in Insurance/Customer Service/hotline service
• Hands-on experience in customer service
• Basic insurance or MPF knowledge is an advantage
• You are required to obtain the license of Insurance Authority (IA) (Paper 1,2,3,5) or Mandatory Provident Fund Schemes Authority (MPFA) (Paper 4)

What's in it for you?

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.