Senior Systems Engineer - Executive Support

Electronic Arts is seeking a Senior Systems Engineer to provide white-glove technology support to its Executive Leadership.

You will report to the IT Support Manager and partner with them to shape the future of executive support, combining technical expertise with a proactive service mindset.

Responsibilities:

• Engineer automated solutions using Python or PowerShell, improving manual tasks and orchestrating workflows across platforms like Power Automate, MuleSoft, SnapLogic, and Workato.
• Deploy AI-augmented operations and integrate RESTful APIs to unify data flows between environments such as Jamf, Intune, ServiceNow, Slack, and Teams.
• Deliver responsive IT support for executives by troubleshooting devices, software, and enterprise platforms.
• Prepare and support technology for executive meetings and high-visibility events.
• Thrive as a collaborative partner, working across global teams to troubleshoot complex technical challenges.
• Actively collaborate with cross-functional teams to modernize systems, share best practices, and drive continuous improvement in executive support.
• Maintain confidentiality and handle sensitive information with discretion while supporting executive leadership.
• Provide remote and on-site support, ensuring seamless technology experiences for executives regardless of location.

Required Qualifications:

• 5+ years of experience providing IT support for executives, VIP users, or high-touch environments.
• Experience engineering automated solutions with Python or PowerShell and using platforms such as Power Automate, MuleSoft, SnapLogic, or Workato.
• Experience deploying AI-augmented operations and integrating RESTful APIs between enterprise environments.
• Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience.