Description
We are seeking a Shift Lead to join our team at the Mary Street store in Dublin. As a Shift Lead, you will play a key role in leading the fill operation, delivering a sales floor that is ready to trade, and taking operational responsibility for coordinating resource to Serve, Sell, and Fill.
Responsibilities:
- Lead the fill operation, delivering a sales floor that is ready to trade
- Coach colleagues on One Best Way and driving productivity in readiness for store opening
- Allocate resource effectively to deliver a quick payment experience
- Enable all daily operational processes to be implemented efficiently across all areas of the store
- Coordinate the team to deliver a clean, safe, and well-presented store
- Play a part in creating a great team atmosphere that is inclusive of everyone
- Role model for great Customer Service
- Role model the M&S behaviours and Colleague Expectations across the store
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues
- Support nearby stores if operationally required
- Responsible for being a key holder and answering call outs as required
- Responsible for tasks related to the opening and closing of the building
Benefits:
- 20% colleague discount across all M&S products and many of our third-party brands
- Competitive holiday entitlement with the potential to buy extra holiday days
- Discretionary bonus schemes awarded based on personal objectives and business performance
- A generous Defined Contribution Pension Scheme and Life Assurance
- Full maternity pay for 26 weeks
- WorkLife options, including 4-day working week or 9-day fortnight
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes
- Amazing perks and discounts via our M&S Choices portal
- Industry-leading parental, adoption, and neonatal policies
- Access to a fantastic range of wellbeing support for all colleagues
- A charity volunteer day to support a charity or cause you're passionate about
Requirements:
- Good level of digital capability and can access and utilise relevant systems
- Good knowledge of the commercial operation, brilliant basics, and operational excellence
- Current working knowledge of all VM principles
- A good communicator with the ability to build relationships and work within a team
- A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing
- Maintain high presentation standards, attention to detail, and deliver on time, right first time
- Interpret data relevant to the role
- Demonstrates flexibility and adaptability to change