Customer Service Representative

We are seeking a Customer Service Representative to join our Finance Business Technology (FBT) centre in Pune, India.

As a Customer Service Representative, you will be responsible for providing customer service support to ensure maximum customer satisfaction, assisting the team in providing a communicative link between our products/services and our customers, and building an accurate understanding of the customer's needs and expectations.

Responsibilities:

• Provide timely and efficient support to customers by answering questions and responding to requests via phone or email.
• Resolve customer complaints and concerns in a professional manner.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities for process improvements within the team and propose solutions.
• Collaborate with cross-functional teams to ensure seamless delivery of services.
• Stay updated on products, policies, and procedures to provide accurate information to customers.
• Proactively seek out new ways to improve customer experience.

Qualifications:

• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build rapport quickly.
• Ability to multitask and prioritize tasks effectively.
• Proficient in MS Office applications.
• Demonstrated problem-solving and analytical skills.
• Minimum 1 year of relevant experience in customer service.
• Experience in handling customer queries over phone and emails.
• Knowledge of CRM systems is preferred.

Why join our team? At bp, we provide a range of benefits, including:

• Life & health insurance, medical care package
• Flexible working schedule
• Opportunity to build up long-term career path and develop your skills with a wide range of learning options
• Family-friendly workplace, e.g., parental leave, bereavement and compassionate leave
• Employees' wellbeing programs, e.g., Employee Assistance Program, Company Recognition Program
• Possibility to join our social communities and networks