FBS Customer Care Supervisor (Call Center)

Our Client, a leading US insurer, serves over 10 million households with more than 19 million policies across the US.

As a Customer Care Supervisor, you will supervise team members to maximize positive customer experiences, focusing on risk acceptability guidelines and profitable business results.

Key responsibilities:

• Monitor team performance, including customer experience, work product quality, efficiency, and compliance.
• Create and implement plans to improve team performance and develop individual skill sets.
• Ensure team members meet performance goals and provide regular feedback.
• Interact with customers, respond to inquiries, and partner with leaders to drive improvements.
• Maintain up-to-date knowledge of procedures, methods, and regulatory requirements.

Requirements:

• High School Diploma or equivalent required; Bachelor's degree preferred.
• 1-2 years of experience as a Call Center Supervisor or similar role, preferably within Customer Service.
• Fluent English.
• Availability to work on-site in Aguascalientes.

Benefits:

• Competitive salary and annual performance-based bonus.
• Comprehensive benefits package, including grocery vouchers, saving funds, and private health insurance.
• Dynamic and inclusive work culture within a globally renowned group.
• Training and development opportunities.