Front Desk Agent - Full Time - Holiday Inn National

We are seeking a full-time Front Desk Agent to join our team at Holiday Inn National. As a Front Desk Agent, you will be responsible for anticipating guest needs, exceeding expectations, and implementing creative solutions to provide exceptional service.

Responsibilities:

• Provide exceptional guest service, responding to guests in a friendly and positive manner
• Process check-ins and check-outs, verify billing, create reservations, and process special requests
• Assist guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services
• Work as a team player in meeting guests' needs, and actively contribute to the efforts of other departments when necessary
• Follow B. F. Saul Company Hospitality Group's guest service recovery program
• Maximize room revenues by following proper selling techniques and ensuring strategies are utilized
• Monitor room availability, follow restrictions, and all booking policies and procedures
• Drive sales and maximize revenue by up-selling rooms and amenities
• Adhere to B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions
• Maintain a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state, and federal regulations

Requirements:

• High school diploma or GED required
• 1+ years prior guest service experience required, preferably in a hospitality setting
• Excellent verbal communication skills needed
• Attention to detail, customer-focused, and the ability to perform job duties in a fast-paced environment
• Ability to lift, push, and pull up to 75 pounds on an occasional basis

Benefits:

• Access to or eligibility for healthcare benefits
• 401(k) plan
• Short-term and long-term disability coverage
• Basic life insurance
• Bonus plans

Salary: $18.50 - $19.50 per hour