Description
NVIDIA Infrastructure Services (NVIS) is seeking an Engagement Manager to lead customer-facing coordination for complex NVIS engagements. The ideal candidate will have infrastructure expertise, customer-facing leadership skills, and the ability to build trust with technical teams, customer leaders, and NVIDIA decision-makers.
Job Summary: The Engagement Manager will partner with project delivery managers, Solution Architects, Sales, OEM/SI partners, Operations, NVIDIA customer support, and NVIS leadership to ensure customers experience NVIDIA as one coordinated team. The successful candidate will have a strong track record of leading complex customer work, building trust with senior audiences, and translating technical delivery signals into clear decisions.
Key Responsibilities:
- Guide account coordination from early planning through bring-up, support handover, and day-2 readiness
- Create concise updates with RAG view, executive summary, delivery progress, top risks, open actions, and path-to-green plans
- Drive fast resolution of P0/P1 blockers and material customer, delivery, commercial, or operational risks
- Align scope and commercial commitments with Sales and Solution Architecture
- Provide clear technical guidelines for key customer requirements
Requirements:
- BS/MS in Computer Science, Engineering, or a similar technical area, or equivalent experience
- 10+ years of total experience in customer-facing coordination, engagement leadership, technical delivery, accelerated computing systems, large-scale infrastructure, or enterprise cloud programs
- Demonstrated success guiding cross-functional teams in matrixed organisations and holding teams accountable to commitments
- Experience creating structured executive updates with RAG view, risk register, action tracker, delivery plan, and VP-level summary
- Strong risk, issue, change, and blocker-resolution practice
- Excellent communication, partner management, and influencing skills
Nice to Have:
- Deep familiarity with AI platforms, large-scale GPU clusters, HPC systems, networking, storage, or DevOps/MLOps practices
- Experience with HPC deployment lifecycles, rack integration, network bring-up, GPU validation, facility readiness, or liquid cooling commissioning
- Experience resolving complex customer issues in high-pressure, multi-team environments
- Familiarity with cloud platforms such as AWS, Azure, GCP, or OCI; tools such as SFDC, Wrike, SAP, Microsoft 365, Teams, or SharePoint; or certification in a related technical or project domain