Description
The starting pay range for this position per hour is $23.25 - $25.25, with a full pay range of $23.25 - $39.50 per hour. Pay is based on several factors, including labor markets, education, work experience, and certifications.
As a Service and Engagement Team Leader at Target, you will play a crucial role in delivering exceptional guest experiences. Your responsibilities will include:
- Consistently delivering guest experience commitments to create an Easy, Inspiring, and Friendly guest experience
- Ensuring every team member understands and consistently delivers on Target's guest experience commitments and consistent operations
- Actively observing and providing feedback to team members, holding them accountable while recognizing great guest experience moments
- Reviewing area guest, financial, and team outcome metrics to identify opportunities and taking action to improve
- Demonstrating inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences
- Leading a team of passionate and knowledgeable Guest Advocates, Service Advocates, and Front of Store Attendants
- Supporting Target Loyalty Programs and educating team members on the suite of benefits, features, and offerings
- Personalizing recognition and appreciation of your team to reinforce critical guest service behaviors and promote a positive team and guest-centric culture
- With guidance from your direct leader, engaging in consistent, meaningful development conversations throughout the critical touch points within the team's career path
- Quickly responding to any concerns with guests' shopping experiences by de-escalating the situation and ensuring your team understands and feels supported to resolve or address guest concerns and issues
To be successful in this role, you should have:
- A high school diploma or equivalent
- Previous retail experience, although not required
- Ability to lead and hold others accountable
- Effective communication skills
- Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
- Welcoming and helpful attitude toward all guests and other team members
Target offers eligible team members and their dependents comprehensive health benefits and programs, including medical, vision, dental, life insurance, and more. Other benefits include 401(k), employee discount, short-term disability, long-term disability, paid sick leave, paid national holidays, and paid vacation.