Head (Senior Manager) - Industrial Relations

Job Summary

You will join the Security & Investigations team within Fulfilment & Experience (F&E) at Meesho. F&E is the operational and technological backbone powering India's cost-efficient, reliable and scalable e-commerce network.

Key Responsibilities

• Own IR strategy and governance
• Build and continuously evolve a national IR framework covering workforce relations, grievance management, dispute prevention, statutory compliance, worker/union engagement, escalation and resolution
• Build workforce intelligence and early-warning mechanisms
• Prevent and manage industrial disputes
• Engage with worker representatives and union leaders
• Bring IR rigour to investigations
• Govern disciplinary processes
• Drive partner workforce compliance
• Own government and authority engagement
• Build effective grievance and escalation channels
• Create scalable IR playbooks and capability
• Build IR analytics and leadership reporting
• Strengthen cross-functional governance

Requirements

• 8–15 years of experience in industrial relations, employee relations, labour relations or labour-law compliance
• Experience in logistics, e-commerce, manufacturing, warehousing, retail, infrastructure or other large blue-collar and/or contract-workforce environments is strongly preferred
• Deep working knowledge of applicable Indian labour and employment laws
• Practical experience applying labour law and IR principles on the ground across multiple sites and, ideally, multiple states
• Proven experience handling industrial disputes, worker grievances, union/worker representative engagement, negotiations, strikes or work stoppages