Description
We are seeking a motivated and organized individual to join our KYC and Client Data Operations Department (KYC Ops) as a KYC Operator. The successful candidate will support the onboarding of new clients, extension of new relationships to existing clients, and ensure compliance with multiple regulatory requirements, internal policies, and procedures. The role may expand to support KYC due diligence and/or maintenance of existing clients, and/or setting up/maintaining client accounts.
Key Responsibilities:
- Perform KYC due diligence, FATCA/CRS due diligence, identification of classification, and review of client information in compliance with local and overseas regulations as well as internal policies/rules
- Ensure adherence to Policy, Standards, Procedures and manage/control risks
- Client/Business face-off
- Problem-solving, timely escalation of problems with good judgment of impact/scale of problems
- Manage or support system implementations/enhancements and participation in user testing
- Production of MIS, KPI or any data and reports required
- Ensure key stakeholders are kept informed of any work progress where necessary, escalate issues
- Administrative work required
Requirements:
- Minimum 7 years of work experience in Financial Institutions for Operations or infrastructure functions
- Experience in people management or team lead
- Excellent verbal and written communication skills, both in Japanese and English with the ability to communicate appropriately with stakeholders including clients with client service behavior
- Experiences in KYC/AML related control functions (preferable)
- Independent, self-motivated
- Strong analytical and problem-solving skills
- Ability to prioritize and work effectively
- Able to cope well under pressure and to meet deadlines
- University graduate with a good academic record
- JSDA 1 and 2
What We Offer:
- Corporate Group Insurance – premium borne by the company
- Annual health checkup – cost borne by the company (once a year; conditions apply)
- Flexible Work Arrangements – various ways to work, to fit employees’ needs
- Child care and elderly care benefits – corporate discount through designated child care & elderly care vendors
- EAP – free and confidential counseling, online work-life resources
- Employee networks – Diversity, volunteering, sports, family care - various activities to participate
- Special leaves entitlement