Description
In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.
The GTS Americas Head of Implementation is accountable for end-to-end delivery of complex Trade solutions for Corporate and Institutional Banking (CIB) clients across the Americas. The role will have oversight for all Product and Channel on-boarding across GTS in the Americas, working in close collaboration with Coverage, Sales and Services teams.
Key Responsibilities:
- Lead the Americas GTS Implementation organisation, establishing clear priorities, delivery standards, performance expectations and accountability
- Provide senior delivery and subject-matter expertise for complex open account and traditional trade implementations
- Translate client requirements into practical, commercially viable implementation strategies aligned with product capabilities and the client’s broader business objectives
- Drive momentum from deal approval through to go-live by coordinating stakeholders, removing blockers and ensuring delivery remains aligned with agreed timelines and commercial objectives
- Ensure a controlled and effective transition from implementation into business-as-usual ownership
- Define and document robust implementation plans, including scope, milestones, deliverables, timelines, dependencies, assumptions and responsibilities
- Maintain clear alignment throughout delivery, using appropriate governance, documentation and change-control processes
- Oversee integration, configuration, connectivity, testing, operational readiness and go-live activities across relevant HSBC and client environments
- Coordinate Technology, Operations, Product, Sales, Coverage, Services, Compliance, Legal, Risk and other stakeholders to deliver outcomes efficiently
- Monitor delivery performance and provide transparent reporting on progress, risks, dependencies, issues, decisions and expected revenue realisation
Experience:
- Significant experience,typically 10 or more years,in a client-facing implementation, transformation, programme delivery or solutions-delivery environment, preferably within global financial services
- Extensive experience in commercial banking, transaction banking or relationship management, with strong knowledge of Trade and Receivables Finance
- Detailed understanding of open account solutions, including payables finance, receivables finance and related supply chain finance structures
- Strong knowledge of traditional trade products and the broader Global Trade market, including relevant industry trends and evolving client expectations
- Proven experience leading complex, multi-workstream programmes across a global or regional organisation
- Demonstrated expertise in client-facing technology delivery, systems architecture, integration, configuration, connectivity, testing and operational readiness
As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay package in a welcoming and inclusive work environment.