Description
Join Salesforce as a software engineer in our AI-native Academy and help build the next generation of AI-powered engineering. You'll work on real production challenges, build intelligent automation, and strengthen system reliability. With hands-on guidance from a senior mentor, you'll combine software development with production support experience.
Responsibilities:
- Investigate and resolve support cases, production defects, access issues, and integration failures.
- Build automation for recurring tasks such as access requests, case responses, log analysis, troubleshooting, and maintenance.
- Develop AI agents and workflows that help classify cases, retrieve relevant knowledge, and execute approved actions with appropriate safeguards.
- Identify root causes and improve code, monitoring, tests, and documentation to prevent recurring incidents.
- Write, test, review, and deploy maintainable software using established engineering practices.
- Participate in incident response and scheduled support or on-call rotations, with training and guidance appropriate to your experience.
- Work with senior mentors and product teams to understand systems, prioritize improvements, and deliver changes safely.
- Measure the impact of your work through reduced manual effort, fewer repeat issues, faster resolution, and improved reliability.
Requirements:
- 2-3 years of experience in software engineering.
- Foundational programming skills in at least one language, such as Python, Java, JavaScript, TypeScript, or Go.
- Understanding of software engineering fundamentals, including data structures, APIs, testing, version control, and debugging.
- Ability to investigate problems using logs, error messages, and system behavior.
- Curiosity about automation, AI-assisted development, and reliable production systems.
- Clear communication, a collaborative approach, and a willingness to ask questions and learn from feedback.
- A degree in computer science, engineering, or a related field, or equivalent practical experience.
Nice to Have:
- Building scripts, internal tools, or workflow automation.
- Salesforce platform working knowledge, preferably with Salesforce admin certification and APEX hands-on experience.
- Working with cloud platforms, databases, CI/CD pipelines, or monitoring tools.
- Developing or integrating AI agents, large language models, or knowledge retrieval systems.
- Supporting enterprise applications or investigating production incidents.
- Applying secure coding practices, access controls, and audit logging.
Benefits: You'll receive mentoring, code review, and practical experience across the software development lifecycle. As you demonstrate engineering capability and measurable impact, you'll have opportunities to contribute to increasingly complex systems and broader product development.