Front Office Supervisor

As Front Office Supervisor, you will facilitate and supervise the daily front office operations for the clinic. This position will focus on the clinic’s front office engagement, environment, and staff performance.

Key Responsibilities

• Supervise daily front office operations
• Collaborate with Clinic Managers and Senior Clinic Manager
• Partner with Front Office Manager to recruit and hire staff
• Contribute to clinic volume and provide coaching on front office performance
• Monitor referral data and KPIs
• Manage labour, schedules, and PTO requests
• Communicate with insurance verification, authorization, and billing teams
• Perform other duties or special projects as assigned

Benefits

• Competitive compensation with performance-based incentives
• Professional development and career progression
• Fitness incentive, insurance benefits, employee assistance program, 401k and profit sharing, and PTO package

Requirements

• High School or GED diploma
• Keyboarding skills, with 45 words per minute preferred
• Strong interpersonal, oral, and written communication skills
• Organisation skills and ability to prioritise tasks
• Proficiency in Microsoft Word, Excel, and Windows-based applications
• Excellent communication and relationship-building skills
• Understanding of medical reimbursement and technology
• Knowledge of basic bookkeeping and accounts receivable principles
• Working knowledge of office equipment
• Demonstrated skill in prioritising tasks and handling a heavy workload
• Strong customer service skills
• Basic knowledge of federal and state employment laws and regulations