Product Delivery Manager

We are seeking a passionate and results-driven Product Delivery Manager to join our Customer Tech & Delivery team within Accenture Song.

In this role, you will lead the delivery of innovative digital products and platforms that drive meaningful outcomes for our clients.

You will collaborate with cross-functional teams to solve complex business and technology challenges across industries such as Insurance, Banking, Wealth Management, Retail, Consumer Goods, and Travel.

Delivery Execution

• Lead the end-to-end delivery of digital initiatives, from strategy to execution, ensuring on-spec, on-time, and on-budget outcomes.
• Collaborate with cross-functional client teams, agencies, and third-party vendors to support digital initiatives and technical delivery.
• Coordinate project planning, resource allocation, forecast monitoring, and team utilization across multiple workstreams from kickoff to delivery.
• Identify key project milestones, dependencies, and risks, and develop mitigation strategies to ensure successful delivery.
• Manage contract details, scope, and finances, ensuring achievable outcomes through robust change management practices.
• Track financial metrics, highlight variances, and implement interventions to meet Original Deal Economics (ODE).
• Maintain systematic quality standards, flag critical delivery issues, and manage escalations with recovery plans.
• Provide solutions for forecasting, prioritization, and team capacity challenges to meet client milestones and deadlines.
• Secure, onboard, and develop talent to fill skill gaps, foster a positive team culture, and achieve delivery outcomes.

Client Engagement

• Foster trusted relationships with clients, ensuring proactive communication and alignment with delivery expectations.
• Understand client business challenges, define KPIs, and deliver measurable outcomes using domain expertise.
• Serve as the primary escalation point for client queries and issues, guiding teams to address challenges effectively.
• Design, update, and communicate detailed status reports to clients and stakeholders while managing deployment calendars.
• Leverage successful delivery outcomes to identify and pursue additional client opportunities.

Product Innovation

• Utilize Agile methodologies, including Scrum, Lean, and Kanban, to optimize workflows and enhance project management processes.
• Share best practices, mentor peers, and contribute to thought leadership within the delivery community.
• Mentor and coach team members while driving continuous improvement and innovation across delivery teams.
• Evangelize new delivery methods, tools, and technologies to drive greater value, productivity, and efficiency.

Experience, Attributes and Qualifications

• 5+ years of website, mobile, platform and/or the product development life cycle
• Proven expertise delivering modern digital products using full-stack services and modern digital platforms
• Proven track record working with cross-functional teams, agencies, and vendors to deliver digital initiatives and technical solutions.
• Strong knowledge of Agile and hybrid delivery models, including scaled Agile frameworks
• Demonstrated ability to identify key project milestones, dependencies, and mitigation strategies in collaboration with internal and external stakeholders.
• Experience leading delivery teams in consulting or professional services, with a focus on Insurance, Banking, Wealth Management, Retail, Consumer Goods, or Travel industries.