Key Account Manager NA

Job Overview

We're looking for a Senior Key Account Manager to own Yuno's most strategic and enterprise accounts, turning them into long-term, high-impact partnerships.

Responsibilities

• Own strategic relationships with enterprise accounts, serving as the primary point of contact and trusted advisor to C-level stakeholders.
• Design account strategies that move clients from growth to strategic tier, adjusting tactics based on portfolio segmentation (Tier 1 Strategic / Tier 2 Growth / Tier 3 Transactional).
• Lead commercial negotiations on renewals, pricing, payment terms, and supply agreements, building quantified business cases through value-based negotiation.
• Drive revenue expansion through upselling and cross-selling while building a portfolio-wide pipeline of high-quality opportunities.
• Own monthly, quarterly, and annual forecasting and account planning, anticipating revenue risks and growth opportunities.
• Own account health metrics, including NPS and client referenceability, addressing concerns before they affect satisfaction.
• Analyze true client profitability and formulate strategies to protect margins against discounting.
• Collaborate across Sales, Product, Legal, Finance, and Operations to resolve complex technical and operational issues at the executive level.
• Mentor junior KAMs and peers, and participate in strategic account review boards.
• Gather client feedback to shape Yuno's product roadmap and stay ahead of payment industry trends.

Requirements

• 3-4 years of B2B experience in Key Account Management, Customer Success, or Enterprise Relationship Management within payments, fintech, or technology, with a proven track record of influencing C-level executives.
• Demonstrated expertise in value-based commercial negotiation, business case quantification, contract renewals, and account portfolio segmentation.
• Strong command of forecasting, pipeline building, and managing complex account portfolios with strict attention to detail.
• Ability to combine strategic empathy with technical understanding of payment infrastructure to resolve executive-level client issues.
• High ownership mindset, with a track record of driving initiatives to completion in fast-paced, ambiguous startup environments.

Benefits

• Competitive Compensation
• Remote Work – You can work from everywhere!
• Home Office Bonus – A one-time allowance to help you create your ideal home office.
• Work Equipment
• Stock Options
• Health Plan wherever you are.
• Flexible Days Off