Fraud Operartions Associate

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets.

As a Fraud Operations Associate, you will be working with some of the industry’s brightest minds to manage the operations aspects of fraud.

Responsibilities

• Case Management:
• Own and work associate level queues that are assigned to the Fraud Operations team
• Develop and implement scalable operational processes for fraud management
• Make risk-based, subjective decisions on high-value/risk transactions & account offboardings
• Achieve company-level goals around financial fraud losses

• Case Escalations & Incident Handling:
• Respond to cross-functional partners on escalations related to fraud in a diligent way that balances risk and provides customer love
• Participate and help in streamlining fraud operational workflows around transaction review and account investigations
• Ability to take ownership of Fraud Incident handling and be able to conduct the root cause analysis & close inefficiency gaps

• Project & Roadmap Ownership:
• Ability to own & ship projects that are on Fraud Ops roadmap with full autonomy
• Able to use AI tools to elevate & enhance queues and projects
• Partner with Policy, Data Science, and Engineering to improve tooling to scale internal operations for fraud.

Requirements

• Previous management or team leader experience.
• Strong communication skills
• An upbeat attitude, the ability to be calm under pressure, and the desire to seek out what’s broken and fix it
• A creative curiosity, collaborative ethic, hardworking enthusiasm, and driving personal vision
• Excellent interpersonal, analytical, and problem-solving skills with a penchant for multi-tasking and self-starting
• Ability to collaborate and work with a team on projects and process improvements.

Benefits

• The expected salary range for this role is $86,784-$108,480 USD.
• Brex offers a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home.
• Up to four weeks per year of fully remote work