Sales Implementation Associate

At Gusto, we're on a mission to grow the small business economy.

This role blends technical problem-solving with sales and customer service, helping small business owners set up payroll and HR correctly.

Responsibilities

• Handle high-volume customer interactions across phone and email with small business owners guiding them from onboarding to running their first payroll.
• Own your ticket queue like a seller owns their opportunity pipeline.
• Proactively position plan upgrades and surface cross-sell opportunities for Health Insurance, Workers' Comp, and 401(k).
• Catch tax discrepancies live, troubleshoot unfamiliar state portals in real time, and make the right compliance call for each state, size, and industry combination.
• Configure sick time, PTO, and overtime policies to keep companies compliant from day one.
• Work across teams, knowing when a customer's situation requires a specialist.
• Use assigned AI tools daily as a core part of how you work, surfacing friction and inefficiencies and giving feedback that shapes what gets built next.

Requirements

• Experience: 1+ years in a high-volume sales or customer service role where you were cross-selling, upselling, or hitting a quota/KPIs.
• Eager to learn: You're excited to dive into a brand new industry and figure out the details.
• Customer obsessed: You put customer needs first, listening closely to understand what they would benefit from.
• Drive: Goal-oriented and competitive in the best way, you want to hit your numbers and keep leveling up your sales game.
• Communication: Strong across phone, email, and chat, with the flexibility to adjust your tone to the moment.
• Adaptability: You're a problem solver who thrives on challenge and adjusting quickly when a situation shifts.
• AI: Proven, day-to-day experience integrating AI into how you work.

Compensation

• $23.00/hr to $24.50/hr in Denver, Phoenix & Atlanta