Workplace Experience Coordinator

We are seeking a Workplace Experience Coordinator to oversee workplace amenities, concierge services, catering operations, event coordination, mail and package management, and customer service activities within our facility.

The ideal candidate is a highly organized, detail-oriented professional who can work independently, manage multiple priorities simultaneously, and proactively solve problems with minimal supervision.

Responsibilities:

• Manage workplace amenities, including gym, sports courts, coffee stations, and meeting rooms
• Supervise and coordinate concierge personnel and daily activities
• Lead event planning, reservation, logistics, and execution
• Coordinate catering services for meetings, executive events, and special activities
• Oversee mail and package management
• Manage lost and found processes
• Conduct workplace tours for visitors, executives, and stakeholders
• Coordinate with vendors and service providers
• Deliver exceptional customer service

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, Event Management, Tourism, Communications, or related field
• 3+ years of experience in workplace services, hospitality, concierge operations, event management, catering services, or customer experience
• Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, Teams)
• Experience using room reservation or event management platforms is preferred

Must-Have Competencies:

• Exceptional customer service orientation
• Strong planning and organizational skills
• Outstanding attention to detail
• Ability to prioritize competing demands
• Strong sense of urgency and accountability
• Excellent verbal and written communication skills
• Problem-solving mindset
• Proactive and self-directed work style