Description
Nium, the leading global infrastructure for real-time cross-border payments, was founded on the mission to deliver the global payments infrastructure of tomorrow, today.
We are looking to hire a Manager who supports in strengthening the relationship with existing/new partners in terms of transactional/compliance process, technical integrations etc.
Key Responsibilities:
- Managing day-to-day operational issues and challenges on payment processing with Network Partners and planning/executing various improvements & enhancements on Tech, Product, Business and Network Relationship fronts.
- Timely escalations & complete closure of BAU tickets assigned. Analyze and devise root-level fixes, arrangements to avoid escalations.
- Analyze patterns, trends on payment processing and share regular insights.
- Analyze existing engagement areas with Partners and uncover potential to work on existing and new areas with Partners.
- Develop strong understanding of the current process, including both Partner banks and management experience.
- Engage with internal/external stakeholders suitably, evaluate alternatives to drive improvements in the speed and efficiency of payments, leveraging best practices, automation to streamline processes and reduce manual intervention.
- Seeking Regular updates from partner bank on new features or enhancements and monitoring critical incidents reported if any.
- Plan and organize Service meetings with Partner banks at periodic intervals.
- Engage in other special projects, as needed.
Requirements:
- Bachelor’s degree with 6-9 years of experiences in the Finance/Banking industry.
- Good knowledge of the payments industry and prior experience in Fintech companies will be added advantage.
- Broad Payments product knowledge (SWIFT, ACH, payment gateways, Instant transfer, APIs, SFTP).
- Strategic mindset and a desire to dive in and solve business challenges as well technical challenges.
- Excellent communication and interpersonal skills.
- Strong analytics – able to investigate, understand and solve day to day issues.
Additional Information
What we offer at Nium
We Value Performance: Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work. We Care for Our Employees: The wellness of Nium’ers is our #1 priority. We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible working hybrid working environment (3 days per week in the office). We Upskill Ourselves: We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend. We Celebrate Together: We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more! We Thrive with Diversity: Nium is truly a global company, with more than 33 nationalities, based in 18+ countries and more than 10 office locations.