Description
Mastercard is seeking a Senior Managing Consultant, Chargeback and Payment Operations Expert, to join its Data & Services team. The successful candidate will be a trusted client business advisor, leading Chargeback and Payment Operations optimization client engagements across a range of financial service institutions.
The role involves leading engagement teams to deliver best-in-class insights and project deliverables, providing Chargeback and other Payment Operations subject matter expertise, and guiding the team to business-focused solutions and recommendations that drive client value.
Responsibilities include:
- Owning mid- to senior-level client relationships and proactively engaging in the client agenda, internal culture, and relationship risks
- Mentoring and coaching junior teammates and contributing to Mastercard's knowledge management and best practices
- Demonstrating a strong aptitude for structured problem-solving and quantitative skills
- Leading teams to identify critical aspects of a problem and guiding them to business-focused solutions and recommendations
- Communicating complex ideas effectively, both verbally and in writing
The ideal candidate will have:
- An undergraduate or master's degree
- Seven or more years of direct industry experience, with strong working knowledge of payments-related regulatory landscape
- Three to five years' experience in a consulting organization as a consultant
- Strong knowledge of Chargeback and other Payment Operations policies and governance, processes and procedures, and technology solutions
- Experience directly managing multiple people across multiple projects
- Exceptional analytical and quantitative problem-solving skills
- Advanced Word, Excel, and PowerPoint skills
Benefits and perks are not specified in the job posting.