Description
As a Laboratory Client Billing Specialist at Intermountain Health, you will collaborate with outreach business partners and laboratory revenue cycle to manage accounts receivable for laboratory clients. You will also support clients by answering billing questions and concerns.
Essential Functions:
- Analyse client accounts for compliance with Federal and State regulations as well as Intermountain requirements.
- Follow up with clients on a regular basis to ensure timely collections.
- Audit client accounts and invoices to ensure billing accuracy.
- Provide excellent customer service using strong phone communication and listening skills.
- Ensure accuracy of outside lab invoices and correct corresponding billing to patient/client accounts.
- Work with payment research to allocate laboratory payments to the correct facility/department.
- Demonstrate customer-oriented approach with the ability to adapt to various personalities and situations.
- Apply critical thinking and problem-solving abilities to enhance customer experience.
- Assist in maintaining and recovering client accounts.
- Identify issues/trends with client orders that may negatively affect financials.
- Meet with clients to discuss concerns or issues as needed.
Skills:
- Communication
- Client Relationship Management
- Laboratory Operations
- Regulatory Requirements
- Computer Literacy (databases, internet, scheduling applications, LIS and EHR Software)
- Confident Presentations
- Ability to Work Independently
- MS Office (Word, Excel, PowerPoint, Outlook)
Qualifications:
- Required: Three years of medical laboratory billing or client account management experience. Demonstrated excellent analytical and problem-solving skills with attention to detail. Experience in role requiring effective verbal, written, and interpersonal communication skills.
- Preferred: Experience leading group discussions and working broadly throughout an integrated healthcare organisation with administration, hospital and medical staff.
Physical Requirements:
- Ongoing need for employees to see and read information, computers, reports, and documents.
- Frequent interactions with clients, provider liaisons, laboratory operations leaders, etc. that require employee to verbally communicate as well as hear and understand spoken information including unspoken communication shared through body language.
- Manual dexterity of hands and fingers to operate office equipment with precision and accuracy.
- Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other office equipment.
Benefits:
- Benefits eligible position
- Generous benefits package covering a wide range of programs to foster a sustainable culture of wellness